Return and Refund Policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items must remain in original sealed/authenticated condition:

• Sealed items: Must remain factory sealed
• Graded cards: Must remain in original slab/case
• Funko POPs: Must be in original condition with all stickers intact
• Supplies: Unopened packaging only

To start a return, you can contact us at contact@chaserplanet.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

Customer pays return shipping unless item defective, If your return is accepted we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at contact@chaserplanet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Reporting Damages or Issues

• Report within 24 hours of delivery with photos
• Contact us immediately at contact@chaserplanet.com
• Include order number and detailed description of issue

 

What We Cover (Full Refund/Replacement):

• Crushed boxes, cracked cases, bent cards
• Missing authentication stickers due to shipping damage
• Graded slabs cracked or damaged in transit

• Wrong variant sent (regular instead of chase)
• Condition significantly different than listed
• Missing advertised authentication materials

• Items that fail third-party authentication
  
• Graded cards with tampered slabs

What We Don't Cover:

• Minor paint imperfections on Funko POPs (factory standard)
• Slight centering issues on ungraded cards
• Normal wear on vintage items (when disclosed)

• Damage after delivery/opening
• Removed authentication stickers
• Opened sealed products

• Price fluctuations after purchase
• Buyer's remorse on market conditions

Resolution Process:

1. Photo documentation required within 48 hours
2. We investigate all claims within 2 business days
3. Approved claims: Full refund or replacement (your choice)
4. Return shipping: We provide prepaid label for valid claims

Our Commitment:

Items NOT Eligible for Return:

🚫 Opened Sealed Products

• Factory sealed boxes, packs, or cases that have been opened
• Booster packs, value boxes, or mystery items once opened
• Any product where "sealed" condition affects value or authenticity

🚫 Custom or Special Orders

• Items ordered specifically for you from distributors
• Pre-orders or special requests
• Limited releases ordered upon customer request

🚫 Graded/Authenticated Items (If Tampered)

• PSA graded cards removed from slabs
• Items with broken authentication seals
• Funko POPs with removed chase or exclusive stickers

🚫 Final Sale Items

• Clearance or discounted merchandise marked "Final Sale"
• Items sold "as-is" with disclosed condition issues
• Bulk lots or mystery card packs

🚫 Time-Sensitive Exceptions

• Returns requested after 3-day window
  
• Claims not reported within 48 hours for damage/issues

🚫 Customer-Caused Issues

• Damage occurring after delivery
• Items exposed to moisture, heat, or improper storage
• Products damaged during customer's authentication attempts

Important Notes:

• Digital receipts required for all return requests
• Original packaging must be included (boxes, protective sleeves, etc.)
• Authentication materials must remain intact (stickers, certificates, slabs)

When in Doubt:

Exchange Policy:

✅ Eligible for Exchange:

• Defective items received in damaged condition
• Wrong item sent (our shipping error)
• Size/variant mix-ups (sent regular instead of chase, etc.)
• Condition discrepancies (item significantly different than described)

⚠️ Limited Exchange Situations:

• Same item, different condition (if available in stock)
• Store credit exchanges for discontinued items
• Equal or lesser value items (price difference refunded)

🚫 No Exchanges Allowed:

• Opened sealed products (boxes, packs, cases)
• Customer preference changes ("I wanted a different character")
• Market value fluctuations ("This is worth less now")
• Items beyond 14-day window

Exchange Process:

1. Contact us first at contact@chaserplanet.com within 3 days 
2. Describe desired exchange and reason
3. We confirm availability and approve exchange
4. Return original item in same condition received
5. New item ships once we receive and inspect return

Exchange Fees:

• Our error: FREE exchange + we cover shipping both ways
• Customer preference: Customer pays return shipping + new shipping
• Defective items: FREE exchange + we cover all shipping

Important Exchange Notes:

• Authentication materials must remain intact (stickers, slabs, certificates)
• Original packaging required for all exchanges
• Limited to same product category (Funko for Funko, cards for cards)
• Subject to inventory availability

Store Credit Option:

 

Refund Eligibility:

✅ Full Refund Situations:

• Items damaged in shipping (with photo proof within 48 hours)
• Wrong item sent due to our error
• Item not as described (condition significantly different)
• Authentication failure (item fails third-party verification)
• Defective products received in poor condition

✅ Partial Refund Situations:

• Minor condition issues not disclosed (10-25% refund)
• Missing non-essential accessories (partial refund for value difference)
• Delayed shipping beyond promised timeframe (shipping refund)

🚫 No Refund Situations:

• Opened sealed products (boxes, packs, cases)
• Customer preference changes after purchase
• Market value fluctuations post-purchase
• Items beyond 3-day return window
• Customer-caused damage or tampering

Refund Process & Timeline:

Step 1: Request (Days 1-3)

• Email contact@chaserplanet.com with order number
• Include photos if claiming damage/condition issues
• Describe reason for refund request

Step 2: Approval (1-2 Business Days)

• We review request and respond within 48 hours
• Approved requests receive prepaid return label
• Partial refunds explained with reasoning

Step 3: Return Item

• Ship item back in original condition/packaging
• Include all authentication materials (stickers, certificates)
• We inspect upon receipt

Step 4: Refund Processing

• Credit/Debit Cards: 3-5 business days after inspection
• PayPal: 1-2 business days after inspection
• Store Credit: Immediate (90-day validity)

Refund Amounts:

• Full Purchase Price (for eligible returns)
• Original Shipping (if our error or defective item)
• Return Shipping (customer pays unless our error)

Important Refund Notes:

• Authentication materials must be intact for full refund
• Original packaging required (protective sleeves, boxes)
• Refunds processed to original payment method
• Store credit available as alternative (full value + 90 days to use)